Our Approach to Privacy
At Golden Peak Property, discretion and trust are at the heart of what we do. Real estate transactions involve sensitive personal information, and we are committed to handling that information with care, integrity and professionalism.
This Privacy Policy outlines how we collect, use and protect your personal information in accordance with the Privacy Act 1988 (Cth).
The Information We Collect
Depending on the services we provide to you, we may collect personal information including:
- Your name, address and contact details
- Date of birth
- Identification documents (such as a driver licence or passport), information required to verify your identity, and information relating to companies, trusts, beneficial owners or authorised representatives where required by law
- Employment and income information
- Rental history and references
- Bank account details
- Property ownership or transaction details
We collect only information that is reasonably necessary to provide our real estate and property management services.
How We Collect Information
We may collect personal information directly from you when you:
- Enquire about a property
- Attend inspections
- Submit tenancy applications
- Request an appraisal
- Enter into a sales or management agreement
- Communicate with us via phone, email or our website
Where appropriate, we may also receive information from third parties such as landlords, tenants, referees, developers, strata managers, tenancy database operators or legal representatives.
How We Use Your Information
Your personal information is used to:
- Market and facilitate the sale of property
- Manage residential and commercial tenancies
- Assess tenancy applications
- Prepare contracts and legal documentation
- Conduct necessary background or reference checks
- Administer rental payments and trust accounts
- Verify identities and carry out customer due diligence in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- Comply with legal and regulatory obligations
From time to time, we may also contact you regarding properties or services that may be of interest. You may opt out of marketing communications at any time.
Disclosure of Information
In the course of providing our services, we may disclose personal information to:
- Property owners, buyers and sellers
- Solicitors and conveyancers
- Developers and project marketers
- Strata managers
- Contractors and service providers
- Tenancy database operators
- Government authorities, regulatory bodies (including AUSTRAC where required by law), and law enforcement agencies
- Our professional advisers and technology providers
We take reasonable steps to ensure that any third party who receives personal information handles it appropriately and securely.
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
To comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Golden Peak Property may collect and verify personal information to satisfy our customer due diligence obligations.
Depending on the services we provide, we may request identity documents and other information to verify your identity or the identity of persons acting on your behalf. Where appropriate, we may use secure third-party electronic identity verification providers to assist with this process.
We may also collect information relating to beneficial owners, authorised representatives, companies, trusts or other legal entities where required by law.
If you choose not to provide information reasonably required to verify your identity, we may be unable to commence or continue providing certain regulated real estate services.
Security and Storage
We take the security of personal information seriously.
Information is stored using secure digital systems and, where applicable, secure physical storage. Access is restricted to authorised personnel only. We implement reasonable safeguards to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access and Correction
You may request access to personal information we hold about you. If any information is inaccurate or out of date, we will take reasonable steps to correct it.
Requests can be made using the contact details below.
Website Usage
Our website may use cookies and analytics tools to help improve user experience and understand website performance. These tools generally collect non-identifiable information.
You may adjust your browser settings if you prefer not to accept cookies.
Enquiries and Complaints
If you believe your privacy has been breached, or if you would like further information about how we manage your personal information, please contact us in writing.
Please provide sufficient details of your concern so that we can properly investigate and respond. We aim to acknowledge and address privacy enquiries within a reasonable
timeframe.
Golden Peak Property Pty Ltd
Contact: Amelia Chu
Email: amelia@goldenpeakproperty.com.au
Phone: 02 9904 8878
Last updated: July 2026